Information Technology Services
The following are general campuswide computing, communication, and information technology services provided by IST and other campus units (ist.berkeley.edu).
Campus Wi-Fi options
AirBears is the original wireless service for access to the campus network. It provides access to all students, staff, and faculty, and includes a provision for the creation of short-term guest accounts for campus visitors (airbears.berkeley.edu).
AirBears2 is an enhanced wireless service. It provides simplified authentication procedures and improved security. Guest accounts are currently not supported.
attwifi is a service provided by AT&T Wireless. It is available to AT&T customers with devices that are provisioned for the service. Members of the general public may also access it for a fee (ist.berkeley.edu/att/wifi-for-campus).
Bear Facts provides information 24 hours a day about your registration, current class schedule, grades, unofficial transcript, financial aid status, and CARS/e-Bill. You can also change your addresses (local, permanent, diploma, emergency, and email), submit a Statement of Legal Residence (SLR), update WarnMe, run degree audit reports, and order enrollment verifications and official transcripts. SLR, WarnMe, and addresses are available immediately, while other information is refreshed each morning. See here for more details (bearfacts.berkeley.edu).
bCourses is Berkeley’s new Learning Management System (LMS) powered by Canvas. It is an online system specifically designed for the delivery and communications of course content, online engagement between students and instructors, and the management of student work in support of face-to-face and hybrid classes (bcourses.berkeley.edu).
bMail is the Berkeley campuswide free email service (bconnected.berkeley.edu).
CalCentral is UC Berkeley's new online portal. It provides a unified and personalized one-stop way to access bConnected email, calendars, shared documents, and class collaboration spaces (bSpace and bCourses), as well as links to key campus services and resources. It is where students can receive timely alerts about their registration status, blocks, and financial aid messages. Additionally, students can review their CARS financial transactions, and see their class enrollments and class assignments (calcentral.berkeley.edu).
The CalNet ID: Students create a CalNet ID and passphrase through myBerkeleyApp. You will use this account information to access many web-based campus services. Your CalNet account can be used to access confidential information, such as grades and financial records, so protect your CalNet ID and passphrase as you would your Social Security card or credit card numbers. If you forget your CalNet passphrase, visit the Cal 1 Card office on Lower Sproul Plaza (services.housing.berkeley.edu/c1c/static/index.htm).
Campus directory information includes email addresses for students, faculty, and staff (directory.berkeley.edu).
Information technology resources for students provides an overview of student IT resources (technology.berkeley.edu/student).
webcast.berkeley is the campus program for automated recording and publishing of course lectures for student review. It is also possible to make course lecture recordings available to learners around the globe. Audio and video recordings of class lectures can be published to bCourses and bSpace (campus learning management systems), UC Berkeley on YouTube, and UC Berkeley on iTunes U (webcast.berkeley.edu).
Library-related online information services such as OskiCat and Melvyl (Next Gen) are accessible from the Library website (lib.berkeley.edu).
Software Central offers downloads of campus-licensed software including anti-virus software, Adobe's Creative Suite, Microsoft Windows upgrades, and Microsoft Office. Check online for a complete list of software products (software.berkeley.edu).
System Status is the website to check for information regarding campuswide system outages (systemstatus.berkeley.edu).
The UC Berkeley Gateway is the primary website for the University (berkeley.edu).
Other student information is available on the Berkeley Home Page under Campus Life, including academic information, job and internship listings, and financial aid/housing information. This information is also in Resource, the publication you're reading right now (resource.berkeley.edu).
Where to get help
The Student Computer Consulting Service (SCCS) is available on the first floor of Moffitt Library. You can get help with connecting your computer to the network (ets.berkeley.edu/computer-facilities/sccs).
Campus Shared Services IT (CSS-IT) provides support for multiple campus IT services:
bConnected (bMail, bCal, bDrive, Box): firstname.lastname@example.org; M-F, 8am-5pm; 510/664-9000 select option 1-IT, then 2-Application Services, then 5-bConnected/Box to include bCal and bDrive.
CalMail: email@example.com; M-F, 8am-5pm; 510/664-9000 select option 1-IT, then 2-Application Services, then 6-CalMail Consulting (primary support for non-bMail email lists).
Data network, including AirBears: firstname.lastname@example.org; M-F, 8am-5pm; 510/664-9000 select option 1-IT, then 1-Telephone and Network, then 2-Data Network.
All other technology requests, including desktop, hardware, and software support: 510/664-9000 select option 1-IT, then 4-All other technology requests, then 2-All other technology requests.
iNews is the campuswide information technology news channel (inews.berkeley.edu).
PlanetMUG (formerly BMUG) is a Macintosh user group that helps Mac beginners and experts get set up and get the most out of their Macs ($25/year; planetmug.org).
General access to Windows and Macintosh* computers is available at no cost to currently registered students. We also offer monochrome ($.08 single-sided /$.11 double-sided) and color printing ($.70 single-sided) in all of our facilities. You must bring your own media to save your work.
See ets.berkeley.edu/computer-facilities for up-to-date information on any of the facilities below.
*Life Sciences Microcomputer Facility (LSMF): BioSciences Library, 2180 Valley Life Sciences Building
*Moffitt Microcomputer Facility: Moffitt Library, first floor
*Wheeler Microcomputer Facility (WMF): 211 Wheeler Hall
*Macs are available in LSMF, MMF, and WMF.
Print/Email stations are available for TRSP students at the Transfer, Re-entry, and Student Parent (TRSP) Center (ets.berkeley.edu/computer-facilities).
Other free computer facilities
College of Natural Resources Computer Lab: 260 Mulford Hall
Access to the Student Resource Center computer lab is limited to undergraduates in the College of Natural Resources (nature.berkeley.edu/site/resource_center.php; 510/642-0542).
Haas Computing Center: S300 Haas School of Business
Access to the Haas Computing Center is limited to students in the Haas School of Business (groups.haas.berkeley.edu/HCS; 510/642-0434).
Bakar Computer Center: F300 Haas School of Business
Access to the Haas Computing Center is limited to students in the Haas School of Business.
Social Science Instructional Lab: 64 Barrows Hall
Graduate and undergraduate social sciences classes may be scheduled in this computer facility (sscl.berkeley.edu).
Graduate D-Lab: B3 Evans Hall
Requires key card access 24 hours a day, seven days a week. This computing facility is open to graduate students and faculty in the Social Sciences Division. To gain access, fill out an Account Request Form and make an appointment at 510/642-6592 (sscl.berkeley.edu/facilities/graduate-lab).
Open Computing Facility (OCF): Contact for location.
The OCF offers an account server for email, disk and web space, and access to standard software. Free with approved application (ocf.berkeley.edu; email@example.com).
Residence hall computing facilities
Each of the six residence hall units has a computer facility with PC and Mac workstations. They are only available to students who live in those units.
Academic Centers and computing facilities locations
Clark Kerr: Serves Clark Kerr Campus (CKC) (CKC Building 1; firstname.lastname@example.org; 510/643-0646).
Foothill: Serves Foothill, Stern, and Bowles (Building 7A; email@example.com; 510/643-6540).
Martinez Hall: Serves Martinez Hall (firstname.lastname@example.org; 510/642-4357).
Unit 1: Serves Unit 1 (Unit 1 Central Building, downstairs; email@example.com; 510/642-2840).
Unit 2: Serves Unit 2 (Unit 2 Central Building, downstairs; firstname.lastname@example.org; 510/642-6125).
Unit 3: Serves Unit 3 and Cleary Hall (Unit 3 Central Building, below Cafe 3; email@example.com; 510/642-8452).
University Village: Serves University Village (Computing Center at 1125 Eighth Street, Albany; firstname.lastname@example.org; 510/642-4357).
But wait, there’s more
There are other computing facilities for students, including those in many academic departments. Check with your department to find out if it has a facility that you can use.
Some departments offer computer classes, so you might want to do some browsing through the Berkeley Bulletin (bulletin.berkeley.edu).
- Computer Science 10: The Beauty and Joy of Computing
- PlanetMUG Macintosh basics: planetmug.org
- Community colleges: peralta.edu
UC Berkeley Extension offers a wide variety of computing-related courses from basic training to cutting-edge professional development programs (extension.berkeley.edu; 510/642-4111).
Webcasts of classes and campus events can be downloaded at webcast.berkeley.edu. Some webcasts are even available at no cost on iTunes.
Buying a computer
You might want to consider purchasing your own computer so that you have access to one whenever you need it. If your department doesn't provide specific hardware requirements, see Residential Computing's hardware recommendations at rescomp.berkeley.edu/resources/hardware/recommended. If you have financial aid, check about funding to support a computer purchase.
The Cal Student Store offers educational discounts on personal computers from Apple. These offers are only available to UC Berkeley students, faculty, and staff with a Cal 1 Card. Products are available for online and in-person viewing and purchasing (calstudentstore.com; 2480 Bancroft Way; email@example.com; 510/845-1226 x8467).
Access to email, the Internet and the web
Computer ownership is highly recommended for students. However, you don't need your own computer to have an email account or to get on the web; you can use the campus computer labs or your residence hall computer center (ets.berkeley.edu/computer-facilities; academicservices.berkeley.edu/centers).
The residence halls offer in-room network connections for your computer (rescomp.berkeley.edu).
To connect with campus, security, and software used for research, visit software.berkeley.edu.
For help with connecting to the network, or downloading and installing the Microsoft or Adobe campus productivity suite applications, you can also visit the Student Computer Consulting Service (SCCS) on the first floor of Moffitt Library, north side (ets.berkeley.edu/computer-facilities/sccs).
With your current CalNet ID, you can:
- Sign up for Campus DHCP Service, which allows you to use your laptop or desktop computer at various campus locations for access to the Internet (net.berkeley.edu/dhcp).
- Access the campus Wi-Fi service, AirBears, in various buildings and outdoor areas (airbears.berkeley.edu).
- Sign in to use the Campus VPN Service when you're outside of campus, which allows you to connect to the UC Berkeley network as if you were on campus (net.berkeley.edu/vpn).
UC Berkeley Internet codes of conduct and other policies
Open access to the Internet using Berkeley computers and networks is a privilege, not a given; you are required to act responsibly when using these University resources. Berkeley has established codes of conduct (sa.berkeley.edu/code-of-conduct) and other policies governing the broad range of electronic activities that you may engage in as a student. Specific regulations and more information are described on the Campuswide IT Policy and Privacy website (security.berkeley.edu/policy).
Alleged violations of law or policy will be investigated, including:
- Communications deemed to be harassment
- Deliberate wasting of computer resources
- Commercial activity for personal profit
- Other misconduct
Illegal downloading and filesharing may result in penalties such as:
- Loss of campus computing resource access privileges
- Referral to campus conduct proceedings
- Investigation by law enforcement authorities
- Prosecution under provisions of federal law, possibly resulting in fines or imprisonment
Information you should know
Phishing is a type of attack carried out in order to steal usernames, passwords, credit card information, Social Security Numbers, and other sensitive data by masquerading as a trustworthy entity. Phishing is most often seen on campus in the form of malicious emails pretending to be from credible sources such as UC Berkeley technology departments or financial organizations related to the University. If you receive an email you are not sure about, forward the suspicious email (Don't reply!) to firstname.lastname@example.org or call the CSS-IT Service Desk at 510-664-9000 (security.berkeley.edu/phishing).
Thinking of buying a new computer before you come to Berkeley?
Check rescomp.berkeley.edu/resources/hardware/recommended for Residential Computing recommendations on minimum specifications, especially for students in the residence halls. If you'd rather use one of the hundreds of free on-campus computers, check here for locations.